FAQ
How can I contact deepsleepcomfort.com?
You can contact us by email. Our customer support team will be happy to assist you with anything you need.
š§ deepsleepcomfort@gmail.com
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time cannot be accepted.
Once you receive your order, you may return it for a full refund.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please note that delays may occur during holidays or promotional periods.
We process orders from Monday to Friday. Orders are processed within 1ā3 business days after the order date and shipped the following day. We do not ship on weekends.
How long does it take to receive my order?
Due to high demand, delivery may take 2ā4 weeks.
What happens if I donāt receive my order?
If you do not receive your order within 30 days of shipment, you are eligible for a full refund.
Will I have to pay customs duties or taxes?
Prices displayed on our website are tax-free in ā¬, which means customs or import fees may apply upon delivery. These charges are determined by local customs authorities and are the responsibility of the customer.
We are not responsible for delays caused by customs clearance in your country. For more information, please contact your local customs office.
How can I return an item?
Please contact us at deepsleepcomfort@gmail.com.
What if the item(s) I received are defective, incorrect, or damaged?
Please contact us if you have received defective, missing, or incorrect items. Include your order number, photos of the items, and any relevant details as soon as you receive your package. We will do our best to resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be issued to the original payment method.
If you paid by credit or debit card, refunds will be sent to the issuing bank within 7ā10 business days after we receive the returned item or after your cancellation request is approved.
Please contact your bank or credit card provider for exact posting times. If you have not received your refund yet, please contact your financial institution, as it may take some time for the refund to appear in your account.